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Clarisse crash down when open a large scene

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Clarisse crash down when open a large scene

Unread postby vanderzafa » Tue Nov 05, 2019 7:38 pm

Sometimes I need trying any times until to got open my clarisse scene.
When I open, Clarisse going loading all objects until freeze and crash down, but its happen aleatory.

I dont know if this problem has a related to network issues.

And this is my first project with Clarisse and my scene has Speedtree node, by Speedtree engine plugin.

Anyone can help with this ?
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Re: Clarisse crash down when open a large scene

Unread postby jandersunstar » Wed Nov 06, 2019 2:16 am

You need to use the CORRECT version of clarisse bin file (clarisse.exe) to use the Speedtree engine plugin (clarisse_4.0_sp3). If not, it will crash, so be sure to use the correct version.
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Re: Clarisse crash down when open a large scene

Unread postby vanderzafa » Wed Nov 06, 2019 5:18 pm

The version is correct ! It is aleatory error, and this occurred sometimes until to got open scene

i suspect that my network can be crash Clarisse when then loading all objects references inside the scene. I dont know.

Do you never experienced something like this ?
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Re: Clarisse crash down when open a large scene

Unread postby dboude » Wed Nov 06, 2019 5:59 pm

Hi,

If you have enough space on your drive, you could perhaps copy the data on it to test if it comes from the network. If not, I invite you to fill a form in bug tracker.

Cheers
Démian
Isotropix
Technical Artist - Clarisse Specialist
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Re: Clarisse crash down when open a large scene

Unread postby jandersunstar » Wed Nov 06, 2019 7:13 pm

Contact Speedtree, I was having the same problem. And it was that I was not using the right version. I was having the same behavior, sometimes it will open, and some times it will crash.

-Luis
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Re: Clarisse crash down when open a large scene

Unread postby vanderzafa » Wed Nov 06, 2019 7:15 pm

Thanks Luis for support ! I'll do this.
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Re: Clarisse crash down when open a large scene

Unread postby vanderzafa » Wed Nov 06, 2019 7:17 pm

Ok Demain Ill trying do this before contact speedtree support.
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