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Clarisse IFX4.0 SP8 can't open in Win10

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Clarisse IFX4.0 SP8 can't open in Win10

Unread postby Linzixi » Sun Sep 13, 2020 7:18 am

Hi all bro.I have something question to ask everyone
I just installed Clarisse 2 today and main application, including PLE, and licman won't open after installation. I tried to uninstall and install again. tried to reinstall python many times but it still won't work.
My system version is Win10 Education
Computer specs
AMD Ryzon5 3600
RTX 2060 Super
16GB Ram
Please help! Thank you so much.
Linzixi
 
Posts: 1
Joined: Fri Sep 11, 2020 4:56 pm

Re: Clarisse IFX4.0 SP8 can't open in Win10

Unread postby anemoff » Mon Sep 14, 2020 10:26 am

Hi,

We can't help you without more details. Do you have more details about the error? Log file, crash file, Windows error, etc.

If Clarisse crashed, there should be a crash file named "clarisse.crash" in your Windows User folder:
"C:\Users\<your_user_name>\clarisse.crash".

Frequent problems are:
- Clarisse not starting because of graphic tablet drivers: see here
- Python not installed correctly: see here

Cheers,
Anthony Nemoff
Isotropix
R&D Engineer
User avatar
anemoff
 
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