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License Server hanging.

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License Server hanging.

Unread postby spinvfx » Thu Jun 15, 2017 7:55 pm

We have a problem were after a user closes Clarisse two things happen:

1) It takes a VERY long time for the app to close.
2) The license server is not freeing up the license forcing us to kill the process and then restart ClarisseServer.

Anyone seen this before?
Thank you in advance for any help.
spinvfx
 
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Re: License Server hanging.

Unread postby support_team » Wed Jun 21, 2017 11:48 am

Hello,

Sorry for our late feedback.

Could you please give us the following details?
- Clarisse version.
- Operating system and version.
- After the user quits Clarisse, is the process still running?
- Do you have a project file that you could share with us to reproduce the issue?

Regards,
Isotropix
Support Team
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support_team
 
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Re: License Server hanging.

Unread postby spinvfx » Thu Jun 22, 2017 6:05 pm

We are running version 3.5 on Fedora 19 and the process is still running after the user attempts to quit.
I'll look into getting a project file for you.
spinvfx
 
Posts: 6
Joined: Thu Jan 05, 2017 5:36 am


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