Isotropix Forums

hello!

I'm trying to install the PLE 4.0 version. I've checked I've installed the Python 2.7.15

when Clarrise is launched, I get a Problem event name of BEX 64 with fault module name of ix_gui.dll

I'm running on Windows 7 AMD Ryzen 1700X.

thanks in advance

Hi,

Are you installing the 4.0 SP1 version ? Can you give us more info about your hardware, please.

Cheers

Thanks for the reply!

Yes, I'm trying to install the latest version.

here is my system:

AMD Ryzen 7 1700X
Gigabyte AB350M-Gaming 3-CF
Nvidia GeGorce GTX 1060 6GB
Samsung DDR4-2400 40GB
Windows 7 Ultimate K

Hi,

Are your drivers up to date, especially the GPU drivers? (this is a quite common issue too)

We don't remind seeing the error "BEX64" for Clarisse, but it seems to affect various applications and even games.
Based on internet results, a possible solution is to disable Data Execution Prevention for the crashing program, in this case, Clarisse.
Here is how: https://www.online-tech-tips.com/window ... p-windows/

You might also want to check out this similar issue:
https://answers.microsoft.com/en-us/win ... fc6?auth=1

If this does not work, please report a bug in the Bug Tracker and give as many details as possible so that we can help you further.

Regards,

thanks for the insight!

I'll try these and let you know.