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Problem launching Clarisse 4.0 PLE version

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Problem launching Clarisse 4.0 PLE version

Unread postby dangquan09 » Tue Jul 30, 2019 3:36 pm

I everybody,
I can't launch Clarisse 4.0 PLE version, I see the launch but that stop at registering module: Widget timeline from file...
I retried to download it and re_install but I have the problem each time I am trying...
Thank you very much.
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Re: Problem launching Clarisse 4.0 PLE version

Unread postby mdkai » Tue Jul 30, 2019 5:17 pm

Hi
We need more info

What version of clarisse are you using ? What OS do you use ? Did you install the correct python version 2.7x ?
Any tablets you are having conected to your machine ?

Cheers
Kai
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Re: Problem launching Clarisse 4.0 PLE version

Unread postby MaxP » Thu Dec 12, 2019 12:27 pm

mdkai wrote:Hi
We need more info

What version of clarisse are you using ? What OS do you use ? Did you install the correct python version 2.7x ?
Any tablets you are having conected to your machine ?

Cheers
Kai


I'm using the latest 4.0 PLE version. I'm on Windows 10 and yes I installed 2.7x. But I still can't launch Clarisse 4.0 PLE .
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Re: Problem launching Clarisse 4.0 PLE version

Unread postby anemoff » Thu Dec 12, 2019 5:19 pm

Hi,

Can you be more specific?
Is it frozen in the splash screen?
Does it crash during or after the splash screen?
Nothing shows at all?

If you have a tablet connected to your PC, can you check what brand and driver version do you have?
There is a known issue causing Clarisse to not start with some tablet drivers.
If you have a HUION tablet, please uninstall your driver, restart the PC and install the driver Tablet_WinDriver_v14.7.154.586 (https://www.huion.com/download/).
Or try uninstalling them, restarting the PC, and installing them again.

Thanks,
Anthony Nemoff
Isotropix
R&D Engineer
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